Returns & Exchanges
At Stickley, we stand behind the craftsmanship of our heirloom-quality furniture and offer a comprehensive return policy to ensure your complete satisfaction with every home investment. If your selection doesn't perfectly fit your space, we are here to assist with a seamless return or exchange process within 30 days of delivery.
Initiate Your Request
Contact our dedicated concierge team or visit your local Stickley showroom with your original order number to begin the return authorization process.
Prepare for Inspection
Ensure the item is in its original, pristine condition; our logistics team will schedule a professional inspection to verify the integrity of the wood and upholstery.
Schedule White-Glove Pickup
Once approved, we will coordinate a professional white-glove pickup service to safely transport the furniture back to our facility, ensuring no damage occurs during transit.
Receive Your Refund
After the item is received and processed at our warehouse, a refund will be issued to your original payment method, minus applicable restocking and delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing